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Join the SNAAC Family

SNAAC is a company, a community, and a family you can be proud to be part of because we make a difference to each other and the world. Joining SNAAC means you are a top performer in your field. Whether you have experience in servicing accounts, customer service, sales or professional/management – SNAAC is a company where you can shine and influence the outcome.

We place strong emphasis on growth, innovation, and continuous learning. Associates who do well are those who aspire to constant and measurable improvement daily. Working at SNAAC will be an experience that challenges, motivates, and empowers you to be the very best at what you do.

Whether you are seeking an internship/co-op, just starting your career, mid-career looking to move to the next level, and/or returning home from serving in the military; SNAAC is dedicated to helping you find the right career. With a consistent 25% + promotion rate, SNAAC provides you the platform to take your skills and experience further.

Let us help you consider career options and find an opportunity to match your skills.





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  • Asset Recovery and Auto Re-marketing Manager

    SUMMARY: Great opportunity for a candidate with knowledge of auto re marketing through auction processes and prior experience working with repossession agencies.  The Manager of Asset Recovery and Remarketing position leads the team of Auto Asset Recovery and Re-marketing professionals and supervisors and is responsible for continued building of the  Servicing departments including but not limited to the following key performance metrics: 

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    SUMMARY: Great opportunity for a candidate with knowledge of auto re marketing through auction processes and prior experience working with repossession agencies.  The Manager of Asset Recovery and Remarketing position leads the team of Auto Asset Recovery and Re-marketing professionals and supervisors and is responsible for continued building of the  Servicing departments including but not limited to the following key performance metrics: 

    Staffing for optimum talent and performance;
    Establishing and executing key daily, weekly, monthly and annual performance metrics;
    Supervising, Managing and Leading loss mitigation programs and initiatives;
    Providing pro-active accountability to department performance in exceeding performance expectations related to Auto Remarketing, compliance and Asset/Auto Recovery activities;
    Strategically developing, managing and executing operational processes and procedures to ensure optimum performance and compliance.
    Protecting and enhancing our brand through ensuring a staff focus on commitment to service, quality and compliance.

    MEASURES OF SUCCESS
    Successfully meeting or exceeding all  of the following:

    Asset Recovery and Remarketing goals;
    Associate development and retention goals;
    Quality and Compliance goals;
    Department monthly scorecard expectations;

    ROLE AND RESPONSIBILITIES include but not limited to the following:

    Manage, Direct, coach, mentor, motivate and inspired team members to meet and exceed performance expectations.
    Ensure Servicing Associates are provided and complete proper training and development to achieve optimum performance.
    Direct and manage department supervisors and leads in driving department initiatives.
    Consistently collaborate with support departments to remove obstacles and streamline processes toward collections optimization.
    Provide, develop and implement innovative processes to further enhance and develop new standards of performance.
    Actively maintain knowledge of compliance expectations, manage to those expectations and urgently remedy concerns or risks identified in compliance with corporate policy and state and federal regulations. 

    Use metrics and data analysis to assist with forecasting related to staffing, servicing levels, charge offs and overall portfolio performance.

    Actively perform reviews and audits of procedures to ensure compliance with current industry and company regulations; revise procedures, policies and supporting documents to maintain internal controls. 

    Directly with Supervisors & Leads, monitor team results and functioning; prepare and present weekly/monthly reports and summaries for Vice President and Executives.

    Proactively inform Vice President and other members of management of issues which require immediate attention.  Provide recommendation for strategies to resolve issues and/or improve effectiveness of team.
    Function as point person for all annual department strategic planning.
    Remain flexible to handle administration of escalated calls and associate issues, including internal investigations where necessary.
    Direct and manage execution of proper staffing levels including involvement with recruiting and selection process for new talent, networking within the industry to identify and refer potential candidates for employment, and driving external referrals. 
    Maintain flexibility to assist management team for schedule changes.
    Demonstrate company values throughout all interactions with internal and external contacts.

     
    JOB REQUIREMENTS:

    Strong history of success in directing, leading and managing a fast-paced, growth-oriented recovery and customer service team with significant experience in the sub-prime credit sector 
    Demonstrated ability to independently multi-task and manage competing priorities.
    Demonstrated mastery of collection techniques and the ability transfer knowledge and skills to team members.
    Proven knowledge of state and federal collections laws and compliance regulations.
    Proven strategic analytical skills, with an ability to analyze defined productivity and performance data.
    Strong verbal and written business communication skills, including creating effective reports, business correspondence, and procedural manuals. 
    Ability to effectively present information and respond to a variety of audiences including associates, peers, leadership and customers.
    Clear proficiency in Outlook, Excel, and Word
    Evidence of working as a change agent toward constant measureable performance improvement.
    Flexibility with schedules and workload with occasional support on evening and weekend work.

     
    EDUCATION / EXPERIENCE REQUIREMENTS: 

    Bachelor’s Degree or equivalent in Business, Marketing or related field.
    5+ years of demonstrated success in managing a collection, customer service/call center environment.
    7+ years of leadership experience over a program, team or department.

     
    PREFERRED

    Knowledge of remarketing through auction processes and prior experience working with repossession agencies a plus.
    History of active and consistent professional development and education.
    Master’s degree or similar a plus.
    Background in Automotive Finance (sub-prime sector experience a must) for major financial institution or a specialty finance company.
    Bi-Lingual (Spanish / English) fluency a plus.

    Physical Demands
    Please see Essential Physical Job Requirements Sheet located in HR.

    Apply for this Job
  • Business Systems Analyst II

    Summary: The Business Systems Analyst II supports the success of the organization by participating in the analysis, design, evaluation, development, testing, and support of information systems for the operational business units. This position also identifies opportunities for improvements in system structure and operations in order to support company growth.

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    Summary: The Business Systems Analyst II supports the success of the organization by participating in the analysis, design, evaluation, development, testing, and support of information systems for the operational business units. This position also identifies opportunities for improvements in system structure and operations in order to support company growth.
     
    Measures of Success:
    Successfully Meets/Exceeds Expectations in the following:

    Accurately gathers and documents business requirements in a manner that consistently passes quality reviews.
    Create and implement test plans that address all forms of testing and define the appropriate test coverage.
    Constantly maintain communication between stakeholders, business users and IT team members to ensure consistency and clarity in all initiatives.

     
    Role and Responsibilities

    Collaborate with business users, stakeholders, and IT team members to understand vision, prioritize requirements and define scope of all initiatives.
    Facilitate requirement meetings and workshops, ensuring information is captured properly.
    Author functional and non-functional requirements including but not limited to business workflows, use cases, and agile stories in a manner that passes quality review.
    Create test plans that address all forms of testing (functional, non-functional, performance, and security) and define the appropriate test coverage.
    In partnership with the SR. BSA, facilitate and participate in user acceptance testing.
    Manage and tracks requirements throughout the lifecycle; enforce, interpret, and/or redefine as necessary.
    Communicate training requirements and strategies; participate in expert level training of the system.
    Ensures integrity and accuracy of data conversion from existing systems to new systems.  
    Create status reports in conjunction with the BSA I, Senior BSA, and Supervisor, ensuring reports are delivered to necessary parties.
    Identify process improvements in all operational situations.
    Other duties as assigned by management.

    Required Skills

    Clear understand and firm grasp of at least one area of the business (processes and operations).
    Demonstrated ability to independently perform analysis and author specifications.
    Proven experience with business and technical requirement analysis, elicitation, modeling, and verification.
    Demonstrated understanding of application development and software development life cycle concepts.
    A track record of excellent interpersonal, written and verbal communication skills, including the ability to relate to and understand others, with a reputation of approachability.
    A superior history of planning appropriately and setting priorities effectively under tight deadlines.
    Demonstrated keen sense of accuracy and attention to detail.
    Strong evidence of ability to work as a team player, with an inclination to keep others informed.
    Excellent Computer skills required (Microsoft Office Suite, etc.)
    Demonstrated ability to independently perform analysis and manage processes.
    Clear understanding of agile processes and concepts.
    A reputation of a commitment to continuous learning, with the ability to grasp new concepts quickly.
    Clear display of appropriate ethical knowledge and commitment.

    Education and Experience requirements

    Associate degree or equivalent from a college or technical school, or two to five years related experience, or equivalent combination of education and experience.

    Agile SCRUM experience (SCRUM Master certification preferred)
    Experience with business and technical requirement analysis, elicitation, modeling, and verification

     

    Apply for this Job
  • Call Center – Entry Level Collections Representative, 14 dollars per hour - Full Time

    SUMMARY:  Our Collections positions work directly with our customer’s automotive installment loans and specifically service our customers. We have various positions available working both early to late stage collections. You must have the ability to provide exceptional customer service, while securing payments.

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    Call Center – Entry Level Collections Representative, 14 dollars per hour - Full Time
     
    SNAAC is a specialty auto finance company that has been in business for over 30 years. We specialize in buying and servicing auto loans for Military Personnel and handle every step from purchasing the contract to resolving the account. We have long lasting relationships with both car dealerships and customers across the country.
     
    We are located in Mason, OH close to Kings Island about 25 min from downtown Cincinnati!
     
    We are SEEKING an entry level Collector with 3-5 years of solid work experience!
     
    Pay: Base Pay $14.00 hourly.
             Bonus potential can range from $250 to over a $1000!!
             Our top performers can earn up to $55K to $60K!
     
    SUMMARY:  Our Collections positions work directly with our customer’s automotive installment loans and specifically service our customers. We have various positions available working both early to late stage collections. You must have the ability to provide exceptional customer service, while securing payments.
    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Primary responsibilities include directly contacting customers with inbound and outbound calls.
    Sales and Negotiation skills are helpful but not required as you persuade delinquent customers to become current while using professionalism and tact.
    Contact customers in order to secure payment and determine reason for delinquency on active automotive loan accounts.
    Works to reduce delinquency without sacrificing the quality of customer service standards or relationships.
    Consistently represents the Company and its business partners in a professional manner by providing good customer service.
    Documents all contacts in detail in software applications.
    Resolves routine billing inquiries and negotiates payment arrangements to cure delinquent accounts.
    Educates customers on account terms and alternate payment programs and methods.
    Navigates a computerized data entry system or other relevant applications.
    Other duties as assigned.

    POSITION REQUIREMENTS:

    Typically 1-3 years related business experience including Customer Service or Collections.
    Must be self-motivated, detailed, and a team player.
    Excellent typing and computer skills are required MUST type at least 25 wpm.
    Polite, courteous, and clear telephone communications will help you to be successful.

    Job Type: Full Time
     
    Schedule: Set Schedule with 40 hour work week with the ability to work days/nights, two Saturdays per month required.
                  
    Training: Paid Training - Mon - Fri 8am - 5 pm. Attendance is mandatory.
     
    EDUCATION/ EXPERIENCE REQUIREMENTS:

    Must have at least a high school diploma; college or technical degree strongly preferred.
    Proof of consistent employment history is a must.

    BENEFITS: 

    Medical Insurance
    Dental Insurance
    Vision
    Tuition Reimbursement
    Short & Long Term Disability
    Voluntary Life Insurance
    401(k) with employer match
    Paid Time Off (PTO)
    Bought Paid Time Off (BPTO)
    Company Paid Holidays
    Floating Holiday
    Paid Volunteer Hours
    Company Quarterly Incentive
    Associate Referral Program
    Company Health & Wellness Program and more

    You’re Application
    To be considered for this role, click on the apply button now!

    Apply for this Job
  • Call Center - Experienced Collections Representative, 18 dollars per hour- Full Time

    SUMMARY:  Our Collections positions work directly with our customer’s automotive installment loans and specifically service our customers. We have various positions available working both early to late stage collections. You must have the ability to provide exceptional customer service, while securing payments.

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    Call Center - Experienced Collections Representative, 18 dollars per hour- Full Time
     
    SNAAC is a specialty auto finance company that has been in business for over 30 years. We specialize in buying and servicing auto loans for Military Personnel and handle every step from purchasing the contract to resolving the account. We have long lasting relationships with both car dealerships and customers across the country.
     
    We are located in Mason, OH close to Kings Island about 25 min from downtown Cincinnati!
     
    We are SEEKING a high performing Top Collector with 3-5 years of solid collections experience!
     
    Pay: Base Pay can range from $18 - $21 depending on your collections experience.
             Bonus potential can range from $250 to over a $1000!!
             Our top performers can earn up to $55K to $60K!
     
    SUMMARY:  Our Collections positions work directly with our customer’s automotive installment loans and specifically service our customers. We have various positions available working both early to late stage collections. You must have the ability to provide exceptional customer service, while securing payments.
    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Primary responsibilities include directly contacting customers with inbound and outbound calls.
    Sales and Negotiation skills are required as you persuade delinquent customers to become current while using professionalism and tact.
    Contact customers in order to secure payment and determine reason for delinquency on active automotive loan accounts.
    Works to reduce delinquency without sacrificing the quality of customer service standards or relationships.
    Consistently represents the Company and its business partners in a professional manner by providing good customer service.
    Documents all contacts in detail in software applications.
    Resolves routine billing inquiries and negotiates payment arrangements to cure delinquent accounts.
    Educates customers on account terms and alternate payment programs and methods.
    Navigates a computerized data entry system or other relevant applications.
    Other duties as assigned.

    POSITION REQUIREMENTS:

    3-5 years solid collections experience is a requirement.
    Must be self-motivated, detailed, and a team player.
    Excellent typing and computer skills are required MUST type at least 25 wpm.
    Solid work history.
    Polite, courteous, and clear telephone communications will help you to be successful.

    Job Type: Full Time
     
    Schedule:  Set Schedule with 40 hour work week with the ability to work days/nights, two Saturdays per month required.
                     
    Training: Paid Training - Mon - Fri 8am - 5pm. Attendance is mandatory.
     
    EDUCATION/ EXPERIENCE REQUIREMENTS:

    Must have at least a high school diploma; college or technical degree strongly preferred.
    Proof of consistent employment history is a must.

    BENEFITS: 

    Medical Insurance
    Dental Insurance
    Vision
    Tuition Reimbursement
    Short & Long Term Disability
    Voluntary Life Insurance
    401(k) with employer match
    Paid Time Off (PTO)
    Bought Paid Time Off (BPTO)
    Company Paid Holidays
    Floating Holiday
    Paid Volunteer Hours
    Company Quarterly Incentive
    Associate Referral Program
    Company Health & Wellness Program and more

    You’re Application
    To be considered for this role, click on the apply button now!

     

    Apply for this Job
  • Chief Risk Officer

    Summary:  This head of Risk Management is an executive leadership position focused on developing, leading, guiding and monitoring the company’s credit risk management discipline including portfolio limits, risk mitigation initiatives, risk management policy governance and practices as well as portfolio optimization strategies and theory application.  This position provides guidance on portfolio risks and leads the Risk Analytics team. Sets the strategic direction through effective credit and collections risk/scoring models based in fact and supported with strong analytics. 

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    Summary:  This head of Risk Management is an executive leadership position focused on developing, leading, guiding and monitoring the company’s credit risk management discipline including portfolio limits, risk mitigation initiatives, risk management policy governance and practices as well as portfolio optimization strategies and theory application.  This position provides guidance on portfolio risks and leads the Risk Analytics team. Sets the strategic direction through effective credit and collections risk/scoring models based in fact and supported with strong analytics. 
     
    Measures of success:
    Successfully meeting or exceeding all  of the following:

    Sets Risk Policy and recommends the development of solid underwriting standards and policies which drive increased revenue and portfolio growth for company.
    Design and implementation of effective & balanced risk mitigation policies and strategies which contribute to the ability for operations to function in a strategic and nimble manner to pursue profitable operational pursuits.
    Proactive, vigilant monitoring of analysis systems or tools and industry trends to anticipate and mitigate financial risk issues that may expose the company to financial loss. 

     Role and responsibilities:

    Leads analysis of company portfolio performance and sets risk tolerance/strategies to executives and Board members.
    Guides the determination of whether exposures are within the company’s strategic risk appetite; continually maintains awareness of leadership and board members of the company’s current risk profile and drive understanding of potential exposures.
    Oversees model validation activities for all areas overseen (credit and risk); leads discussions with Risk Management, Finance, Sales and operations leadership to review findings and develop profit or risk mitigation strategies.
    Leads the development and team monitoring of key risk indicators and key performance indicators (“KPIs”) in order to provide solid measurements which can contribute to the development of proactive strategies.
    Drives the focus of management on key risks and controls; serves as a resource in overseeing the development of remediation strategies, target resources and/or testing strategies based on the level of risk assumed for company.
    Oversees the examination of control deficiencies or gaps creating risk exposure.
    Remains constantly aware of industry credit and risk regulations and trends.  
    Supports robust measurement of risk exposure and future modeling.
    Provide analytical reviews and recommendations on policies and analysis of data to optimize credit programs. 
    Continually drives the review of practices to ensure the strategic support of appropriate risk tolerance.
    Other responsibilities as assigned by executive team.

     
    Job requirements:

    Strong track record of demonstrating a high level of engagement and awareness of activities across all business divisions/departments.
    Strong applied understanding of business regulator's perspectives on risk and risk management principles; ability to translate into successful business strategies.
    Proven superior analytical and quantitative capabilities with the ability to synthesize volume of information from multiple sources on a timely basis into strong strategic recommendations.
    Proven relationship management skills, strong track record of ability to build trust and credibility through communication, actions and presence.
    Successful history of effective overall leadership with a professional management style, and a track record of leading through change.
    Demonstration of superior communication skills, including presentation skills with executive level leadership.
    Successful history of leading high performance teams.
    Demonstrated ability to grasp complex processes and concepts and make decisions and/or comprehensive recommendations across a broad range of subject matter.
    Demonstrated strong negotiation skills; including the ability to influence through use of compelling facts, thought-provoking discussion and logic.
    Clear experience in successfully using diplomacy and tact to resolve differing views.
    Exhibition of a high degree of flexibility and ability to multi-task in a fast paced environment.
    Superior Technical Skills in Microsoft office suite, particularly Excel and Access.
    Proven demonstration of high integrity with track record of maintaining confidentiality and discretion at appropriate levels.       

    Education/experience requirements:

    Bachelor’s degree in related field such as business administration, finance, accounting, economics, law or equivalent experience.
    8+ years prior experience leading credit risk, operational risk or product aligned experience related to these risks.  A Legal or Compliance with exposure to financial risk management may also be considered.
    5+ years credit modeling/reporting with reporting experience in a quantitative function such as Risk and Finance within financial services.
    5+ years of leading a high performing team of 4 or more associates, including supervisory, management, or director level individuals.

    Preferred

    Master’s degree or advanced certification a plus.
    History of active and consistent professional development and education.
    Background in Automotive Finance (sub-prime sector experience a must) for major financial institution or a specialty finance company.

    Physical Demands
    Please see Essential Physical Job Requirements Sheet located in HR.

    Apply for this Job
  • Compliance Manager

    Summary: This highly visible position reports to the V.P. of Compliance, and, in conjunction with them is responsible for the management and execution of assigned areas of regulatory compliance strategies for the company.

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    Summary: This highly visible position reports to the V.P. of Compliance, and, in conjunction with them is responsible for the management and execution of assigned areas of regulatory compliance strategies for the company.
    Tasks include but not limited to the following:

    Review and accurate analysis of the company's regulatory compliance status making recommendations for changes where appropriate.
    Monitors, researches and reviews both proposed activities and implemented regulatory and legislative changes, proposes company response to regulatory changes and if approved, follows up with appropriate departments to ensure required changes are implemented.
    Consults with internal business groups on strategic compliance initiatives and works with them to develop strategies, provide training and execution of initiatives.
    Provides input and representation on key compliance initiatives, attending appropriate meetings and participating in applicable committees.
    Specific areas of regulatory focus include but are not limited to: State & Federal Law, Federal Regulatory Agencies, Electronic Signature Regulations, Adverse Action Letter Processes, Communications Review, GLB Policy implementation and compliance.

    Skills:

    Excellent written, verbal and business communications.
    Ability to prepare and conduct professional level business presentations.
    Organized with an exceptional attention to detail.
    Expert awareness and experience working with regulatory agencies and managing through the compliance process.
    Strong familiarity with standard concepts, practices and procedures within the Financial Services industry, automobile lending a plus.
    Self- motivated with a demonstrated history of working independently with minimal supervision.

    Work Experience:

    5 years+ of related work experience in a financial services compliance position.
    This position will oversee projects that require significant expertise in financial services industry.
    Solid experience working with state and federal legal and regulatory agencies.
    5+ years’ experience in legislative review, analysis and reporting.
    Experience developing and filing licensing, insurance and policy documents.
    Experience working within a legal or compliance-related department (preferably with financial services company).
    Strong leadership, project management and relationship management skills.

    Education and Knowledge:

    BS or BA degree in business or related field preferred.
    Paralegal or law degree preferred but not required.
    Advanced skills in Microsoft Office applications.
    Proficiency with spreadsheets, database applications and document management software.

    Physical Demands:
    See Human Resources for detailed Essential Functions of the Job Summary

    Apply for this Job
  • Consumer Experience Advocate

    SUMMARY:  Operating within the core values of the organization, the Consumer Experience Advocate’s key responsibilities include the following: 1) Manage, review and optimize all consumer customer-directed communications; 2) Lead and represent SNAAC in addressing all consumer customer complaints or concerns and 3) Work with operational partners to expedite timely and appropriate resolution for customer issues. This highly visible and collaborative position is intended to enhance the customer experience, increase customer satisfaction, as well as ensure the organization urgently handles and responds to issues in a manner consistent with regulations and policies.

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    SUMMARY:  Operating within the core values of the organization, the Consumer Experience Advocate’s key responsibilities include the following: 1) Manage, review and optimize all consumer customer-directed communications; 2) Lead and represent SNAAC in addressing all consumer customer complaints or concerns and 3) Work with operational partners to expedite timely and appropriate resolution for customer issues. This highly visible and collaborative position is intended to enhance the customer experience, increase customer satisfaction, as well as ensure the organization urgently handles and responds to issues in a manner consistent with regulations and policies.
     
    SUCCESS FACTORS:


    Provides expert and timely authorship and review of all consumer customer communications.   


    Urgently and thoroughly resolves all consumer customer concerns or complaints within seven business days.


    Provides monthly consumer customer resolution reporting with key process recommendations outlined to mitigate future concerns.
     
    ESSENTIAL DUTIES AND RESPONSIBILITIES:


    Reviews and implements all correspondence with consumers to ensure documentation has clarity, meets industry regulations in regards to required notifications, urgency, and compliance, and provides for an optimal customer experience. 


    Consult with business partners on customers’ behalf and related reputational, customer impact and regulatory risk on new services or processes.


    Manages and administers the investigation and resolution of consumer complaints which have escalated beyond normal management handling when appropriate.


    Maintains proactive and consistent contact with leadership on status of consumer issues/complaints, working side by side as needed to resolve issues accurately and thoroughly.


    Interacts with all levels of associates through the communication, implementation and interpretation of company procedures in relation to consumer correspondence, experiences and complaints.


    Accurately and urgently completes any consumer follow-up work as needed on issues.


    Responsible for identifying risks and opportunities through maintaining reporting on consumer complaints and experiences; applies analysis and understanding of consumer complaint and experience trends in making recommendations for business enhancement. This includes investigating related industry benchmarking


    Drives and influences action to mitigate identified risks and opportunities and manage accountability through partnering with the businesses and Compliance teams as required


    Maintains contact and familiarity with other institutions to obtain information and best practices about consumer customer experience process improvement and business initiatives.  Makes recommendations to company as appropriate in order to streamline and improve processes.


    Consistently applies SNAAC Values in creating a positive consumer experience. 


    Demonstrated and continue to develop detailed working knowledge of SNAAC programs and processes.


    Performs other duties and projects as assigned.
     
    POSITION REQUIREMENTS:


    Prior customer advocate or services position with a proven reputation for achieving results and demonstrating a strong bias for action with sense of urgency and high energy. 


    Demonstrated excellence in communication skills through candid, clear and concise in communication, and an ability to connect with others through effectively match style, tone and method to audience. 


    A known reputation for collaboration and building relationships with cross-functional partners.


    Demonstrated ability to interact effectively with all levels of personnel.


    Solid demonstration of the ability to analyze, research, and summarize complex data, including understanding links between information.


    Clear ability to perform in a high pressure and deadline-driven work environment.


    Evident proficiency in Microsoft Office products (Word, PowerPoint, Excel).
     
    EDUCATION AND EXPERIENCE REQUIREMENTS:


    B.S. or B.A. Degree in business, management or communications.


    Minimum 5 years’ experience in a customer service or compliance related position required where there is a high value placed on the customer/member experience.
    PREFERRED:


    Experience working in a highly regulation industry such as lending, automotive finance or banking.


    Prior experience in compliance/regulatory work.


    Prior experience working with regulatory agencies and/or examiners.
     

    Apply for this Job
  • Contract Loan Processor/Data Entry

    SUMMARY:  The Contract Processor (Auto Loan Processor) will analyze contract applications, including credit history and debt to income ratios, to follow up with dealers and/or potential customers until the contracts are funded.

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    Loan Processor/Data Entry
    SUMMARY:  The Contract Processor (Auto Loan Processor) will analyze contract applications, including credit history and debt to income ratios, to follow up with dealers and/or potential customers until the contracts are funded.
     
    JOB DUTIES:

    Processes automotive (loan) contract packages from a nationwide network of dealerships    
    Develops and maintains effective working relationships
    Maintains knowledge of military credit/funding guidelines
    Evaluates vehicle values using industry recognized guidelines 
    Uses good prioritization skills to perform daily necessary follow up on contracts
    Performs necessary outbound telephone calls, faxes and e-mails to the dealership customers and/or potential customers to process contracts timely 
    Provides outstanding customer service to our dealership customers 
    Ability to comprehend and interpret guidelines and procedures
    Ability to shift focus from one position requirement to another with a high level of accuracy

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Verifies insurance, employment, contact numbers, proof of residency, etc. of potential customers
    Reviews all documentation received from dealers in contract packages and ensures they meet purchasing guidelines
    Contacts dealers and/or potential customers to discuss incomplete/incorrect document(s) and ensures the dealers know how to correct/complete the contract, obtaining an agreement on when the document(s) will be forwarded to SNAAC
    Follows up with dealers and/or potential customers as needed until contract is funded
    Develops and maintains effective working relationships with dealers
    Assists new dealers with completion of funding package(s)
    Works with managers and sales staff to determine best forms of communication with dealers and potential customers
    Analyzes documents and verifications to confirm if additional follow-up is warranted outside of standard procedures
    Utilizes multiple avenues/problem solving techniques to find alternate solutions required for contract purchases
    Prioritizes and prepares work on a timely basis
    Participates in company’s process improvement program
    Commits to enhancement and protection of company’s reputation and goals
    Knows and follows all SNAAC credit/funding guidelines
    Other duties as assigned by management

     
    POSITION REQUIREMENTS:

    Professional phone and customer service skills
    Strong organizational skills
    Ability to multitask in a fast-paced environment
    Strong problem solving, critical thinking, and analytical skills
    Significant attention to detail
    Ability to adjust work flow quickly and smoothly
    Strong reasoning skills
    Maintain a positive attitude
    Proven history of resilience
    Quick to adjust to any policy changes

    EDUCATION / EXPERIENCE REQUIREMENTS: 

    One-year certificate from college or technical school, 3 to 6 months related experience and/or training, or equivalent combination of education and experience. Computer skills required.
    Proof of consistent employment history is a must.

    SCHEDULE REQUIRED: 

    Ability to work: 9AM-6PM, with 2-3 shifts from 1PM-10PM Monday through Friday, and 1-2 Saturdays per month shifts from 10AM-7PM or 12PM-9PM; Off days are Sundays and 1 additional day during the week when working on Saturday.
    Schedule is completed 1 month in advance.

     
    BENEFITS: 

    Medical Insurance
    Dental Insurance
    Vision
    Tuition Reimbursement
    Short & Long Term Disability
    Voluntary Life Insurance
    401(k) with employer match
    Paid Time Off (PTO)
    Bought Paid Time Off (BPTO)
    Company Paid Holidays
    Floating Holiday
    Paid Volunteer Hours
    Company Quarterly Incentive
    Associate Referral Program
    Company Health & Wellness Program and more

     


     

    Apply for this Job
  • National Accounts- Sales Representative- 80 % Travel

    Summary: This position will report to the National Account Manager. The Key Accounts- Dealer Development Representative will be responsible for developing and guiding the implementation of the account specific business plans; achieving account profitability and sales targets; serving as the primary account contact; providing account leadership. Increases business among existing clients and promotes the organization to new clients in order to meet strategic business objectives. Supports account maintenance through guidance and training of field sales staff.  Relies on

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    National Accounts- Sales Representative - 80% Travel
    Summary: This position will report to the National Account Manager. The Key Accounts- Dealer Development Representative will be responsible for developing and guiding the implementation of the account specific business plans; achieving account profitability and sales targets; serving as the primary account contact; providing account leadership. Increases business among existing clients and promotes the organization to new clients in order to meet strategic business objectives. Supports account maintenance through guidance and training of field sales staff.  Relies on
     

    Measures of Success:
    Successfully Meets/Exceeds Expectations in the following:
    Each quarter this position has success criteria related to the number of new accounts signed and additional total contracts received from these new accounts. Targets are set by manager each quarter and success is determined by meeting and exceeding these goals annually.
     

    Roles and Responsibilities include the following. Other duties may be assigned.

    Build strong funnel with high frequency and quality of field sales calls to National and Regional Account dealers
    Build strong relationships with all key personnel at dealerships including F&I personnel, sales staff, general managers and owners.
    Build and maintain internal partnerships with local DDR and Dealer Services Team to ensure smooth transition of key accounts with ongoing support.
    Work as a consultant for dealers regarding sales and advertising practices and implement training for dealership Sales and F&I staff.
    Consistently complete and maintain CRM reporting and documented activities.
    Present a professional and positive image of SNAAC and all its associates during all internal and external interactions within this position.
    Manage expenses while traveling.

    Required Skills

    Clear evidence of highly effective negotiation, interpersonal communication and follow-up skills
    Strong history of being results driven, accountable, professional, and flexible
    Willingness and ability to travel overnight approximately 12-16 nights / 20 business days per month

    education and experience requirements

    Associates or Bachelor’s Degree
    3-5 years of experience in outside/field sales and development role in the automotive industry, ancillary products sales experience preferred
    Demonstrated intermediate or better skills with Microsoft WORD, EXCEL and POWERPOINT
    Strong presentation skills to groups (5 to 20 typically)

    Physical Demands
    Please see Essential Physical Job Requirements Sheet located in HR

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  • SNAAC 2018 Internships

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    SNAAC is now accepting applications for our 2018 Internships!  Are you looking to gain professional experience with a top Cincinnati work place in a network systems, systems integration, accounting, sales, marketing, human resources, or finance role?  Apply through this link with your application, resume and a cover letter describing your interests!
     
    We are seeking enthusiastic junior and senior level candidates who are available for full time (40 hours per week) during 2018. This is a paid opportunity, with compensation dependent on experience and education level. All internships are located in our Mason, Ohio office.
     
    If your application is a match for the skills and experience we are looking for, we will reach out to you. Thank you for your interest in joining a top workplace at SNAAC!

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  • SNAAC -Position Not Listed Above

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    Don't see the position you are interested in but want to work at SNAAC? SNAAC is always looking for top talent! Please apply through this link with your application, resume and a cover letter describing your interests! Your information will be reviewed against open positions and kept on file for up to a year.  You may be contacted if an opening occurs that matches your skill set! Thanks so much for your interest in joining a top workplace at SNAAC!

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