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COLLECTIONS DEPARTMENT LEAD - COLLECTIONS
Summary: Provides support to collection management relating to daily work flow while maintaining account collection duties.
Essential Duties and Responsibilities:
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Opens and closes building when appropriate to ensure daily workload is ready for the staff to begin work at scheduled time
- Responsible for communicating goals and creating initiatives to drive performance
- Ensure appropriate staffing levels are met to provide adequate account coverage
- Studies and standardizes policies and procedures to improve efficiency
- Responsible for escalated collection calls
- Assists manager in setting/obtaining strategic planning goals
- Active involvement in the recruiting and selection process
- Maintains flexibility to cover collection management team for schedule changes
- Maintains regular and predictable attendance
- Serve as a resource and enforcement of all policy and procedural questions or issues
- Performs other duties as assigned by department manager
- Exhibits and communicates SNAAC Values throughout the building
Requirements:
- 2-4 years collection experience
- Strong verbal and written communications skills
- Ability to manage competing demands and prioritize work load
- Expected to function at a high level while performing multiple tasks
- Excellent negotiation skills
- Proven record of achieving high performance standards
- Experience leading and guiding associates from orientation through full function
- Excellent leadership and motivational skills
Education and Experience Requirements: High school or equivalent (bachelor’s degree preferred) and Two years lead experience (three years preferred)
BENEFITS: Medical Insurance (Anthem Blue Cross / Blue Shield), Dental Insurance, Life, STD and LTD Insurance Coverage Available Paid Time Off (10 Days during your first year) + 6 Holidays
401K Investment Plan (50% Match- 1% - 5% contribution; 25% Match 6%- 10% contribution)
PAY: $15 - $17 per hour plus monthly incentives based upon Performance
ABOUT SNAAC: Celebrating our 25th year in business we offer excellent benefits for our associates including employee referral program, career growth, business casual dress in a professional environment and much more. We are excited to offer you a great opportunity to work for a fun, exciting and growing company. While others have experienced layoffs and downsizing, we continued to remain strong due in large part to our excellent environment and associates!
TO APPLY: Please send resume and salary requirements to E-mail Human Resources with Collections Lead in the subject line.
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